No Returns or Exchanges

Each item is handmade and limited in quantity, so we’re not able to offer returns or exchanges. If your order arrives with a print error or visible quality issue, we’ll happily replace it or offer a refund. Please take a moment to review product details, dimensions, and images before purchasing.

If you have any questions about an item, feel free to contact us at roku@kinroku.com.au before placing your order.

Damaged or Defective Items

We take great care in packaging your order, but if your item arrives damaged, please email us at roku@kinroku.com.au within 3 days of receiving your order.

For the fastest resolution, please also include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Once we confirm the issue, we will send you a replacement at no additional cost. If a replacement is not available, we will issue a full refund.

Product Orders Cancellation Policy

You may cancel your order before it is shipped for a full refund. Once your order has been dispatched, cancellations are no longer possible.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

Orders are usually processed and shipped within 7–14 business days. Please note that international deliveries may take longer due to customs clearance or unexpected postal delays. While we do our best to ensure your package arrives promptly, once shipped, delivery times may vary depending on your location and local postal services.

International orders may also be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.